Refund Policy
Last updated: [04-02-2026]
Latitude Luxe LTD is committed to providing clear and transparent information regarding refunds. This Refund Policy explains the conditions under which refunds may be requested and processed.
By completing a booking through our website or services, you acknowledge that you have reviewed and accepted the refund conditions presented at the time of booking.
⸻
1. General Refund Conditions
Refund eligibility is determined by the booking conditions selected at the time of purchase. Customers are responsible for reviewing all refund-related information before confirming payment.
Please note that:
• Some bookings may be non-refundable
• Some bookings may allow partial refunds
• Refund conditions vary depending on the booking type and selected options
⸻
2. Service and Processing Fees
Any service, administration, or processing fees charged by Latitude Luxe LTD are non-refundable, unless explicitly stated otherwise in writing.
These fees cover the cost of booking assistance, customer support, and administrative services already provided.
⸻
3. Refund Requests
Refund requests must be submitted by the customer using the official contact details provided on our website.
Requests should include:
• Booking reference number
• Passenger or customer name
• Reason for the refund request
Incomplete or unclear requests may result in processing delays.
⸻
4. Refund Processing Time
Approved refunds are issued to the original payment method used at the time of booking.
Processing times may vary depending on:
• Payment method
• Bank or card issuer
• Booking type
While we aim to process refunds as promptly as possible, processing times may take several business days.
⸻
5. Refund Amounts
The refunded amount, if applicable, will be calculated based on:
• The refund conditions agreed to at the time of booking
• Any applicable deductions or fees
• Services already rendered
Latitude Luxe LTD cannot guarantee full refunds unless explicitly stated at the time of purchase.
⸻
6. Chargebacks and Disputes
Customers are encouraged to contact Latitude Luxe LTD directly before initiating a chargeback or payment dispute.
Unauthorised chargebacks may result in delays and may limit our ability to assist with future services.
⸻
7. Refund Policy Updates
Latitude Luxe LTD reserves the right to update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
⸻
Cancellation Policy
Last updated: [04-02-2026]
This Cancellation Policy outlines the rules and procedures for cancelling bookings made through Latitude Luxe LTD.
By completing a booking, customers acknowledge and accept the cancellation conditions applicable to their booking.
⸻
1. Cancellation Requests
All cancellation requests must be submitted by the customer through the contact details listed on our website.
Cancellation requests should include:
• Booking reference number
• Customer or passenger name
• Clear cancellation request
Cancellations cannot be processed without proper identification of the booking.
⸻
2. Eligibility for Cancellation
Cancellation eligibility depends on the booking conditions agreed to at the time of purchase.
Please be aware:
• Some bookings may not allow cancellations
• Cancellation deadlines may apply
• Requests made after deadlines may not be accepted
⸻
3. Cancellation Fees
Where cancellations are permitted, fees may apply. These may include:
• Cancellation penalties
• Service or administrative fees
• Price differences based on timing
All applicable fees will be communicated to the customer once a cancellation request is reviewed.
⸻
4. Effect of Cancellation
Once a booking is cancelled:
• Travel services associated with the booking will no longer be valid
• Any refund, if applicable, will be processed according to the Refund Policy
• Confirmation of cancellation will be provided to the customer
⸻
5. No-Show and Missed Services
Failure to use booked services or failure to appear as scheduled may be treated as a no-show.
No-show bookings may be:
• Non-refundable
• Ineligible for changes or cancellations
⸻
6. Amendments vs Cancellations
Some bookings may allow amendments instead of cancellations. Amendment requests are subject to booking conditions and may involve additional charges.
⸻
7. Cancellation Policy Updates
Latitude Luxe LTD reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.
⸻
Contact Information
For refund or cancellation requests, please contact:
Latitude Luxe LTD
Email: support@latitudeluxeltd.co.uk
Phone: 020 8150 4760
Address: 86–90 Paul Street, London, EC2A 4NE, United Kingdom
